Last Updated: June 17, 2025 | Effective From: June 17, 2025
Introduction
Welcome to Otelctrl
The Otelctrl app is a comprehensive solution for hotel and fleet management, designed to provide advanced services for businesses and tourism institutions. We are committed to protecting your privacy and maintaining the security of your personal data according to the highest international standards.
This policy explains how we collect, use, and protect your personal information when you use the Otelctrl app and our various services. We are committed to complete transparency in our data-related practices.
Our Commitment to International Laws
This privacy policy is compliant with:
- Turkish Personal Data Protection Law (KVKK)
- European General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Middle East Data Protection Laws
By continuing to use our app, you agree to the terms mentioned in this policy. If you have any questions, please contact us through the information provided at the end of this page.
Data We Collect
We collect different types of data to provide our services with the best possible quality. All collected data is subject to high security standards and is only used for the purposes specified in this policy.
| Data Type |
Examples |
Purpose of Collection |
Legal Basis |
| Basic Identity Data |
Full name, email address only |
Account creation and booking management |
Contractual necessity |
| Payment Data (Indirect) |
Transaction IDs from Google Pay/Apple Pay only |
Payment confirmation and billing |
Contractual necessity |
| Usage Data |
App activity, preferences, booking history and room management |
Service improvement and booking management |
Legitimate interest |
| Technical Data |
IP address, browser type, operating system |
Security and technical maintenance |
Legitimate interest |
Your Data Protection Rights
Under applicable laws, you have the following rights regarding your personal data:
Right to Know
- Know what data we collect about you
- Know how this data is used
- Know who we share data with
- Know data retention periods
Right to Access
- Obtain a copy of all your data
- Request data processing details
- Know the source of data
- Get a comprehensive activity report
Right to Rectification
- Correct inaccurate data
- Update outdated data
- Complete incomplete data
- Request immediate error correction
Right to Erasure
- Request deletion of your personal data
- Withdraw previously given consent
- Object to unlawful processing
- Delete excessive or unnecessary data
Children's Data Protection
We are committed to the strongest standards of children's privacy protection:
App Rating
The Otelctrl app is rated for ages 4+ and above in app stores, meaning it is suitable for use by children under parental supervision.
Protection for Children Under 13
- We collect only the minimum necessary data
- We do not collect sensitive personal information from children
- We recommend parental supervision for children under 13
- We do not use children's data for marketing purposes
Parental Rights
- Review data collected about their children
- Request deletion of their children's data
- Prevent further information collection
- Contact us for any inquiries
Legal Compliance
- Compliance with US COPPA law
- Adherence to European children protection laws
- Compliance with Turkish laws
- Regular legal review of policies
Data Collected
- Basic account information only
- General usage data (anonymous)
- We do not collect precise location data
- We do not collect personal contact information
For Parents: How to Control Data
If your child is using the app, you can contact us at legal@otelctrl.com to review, delete, or modify any data related to your child.
How We Use Data
Account Management
Creating and managing user accounts, identity verification, and providing technical support
Booking Management
Processing bookings, calendar management, and sending confirmations and reminders
Payment Processing
Confirming financial transactions, generating invoices, and processing refunds
Analytics and Reports
Analyzing app usage, generating performance reports, and improving services
Notifications and Communication
Sending important updates, security notifications, and operational information
Security and Protection
Preventing fraud, monitoring suspicious activities, and protecting system security
Data Sharing with Third Parties
Important Fundamental Principle
We never sell, rent, or trade your personal data. Any data sharing occurs only in the specific cases outlined below and under the strongest protection guarantees.
Payment Processors
- Google Pay and Apple Pay for payments
- Complete encryption of financial transactions
- No storage of card data
- Full compliance with PCI DSS standards
Cloud Service Providers
- Protected servers in Hub Europe
- Data encryption in transit and at rest
- Secure and regular backups
- Continuous security monitoring
Analytics Tools Used
- Sentry: Error monitoring and performance (technical data only)
- Microsoft Clarity: User interaction analysis (anonymous)
- Firebase Analytics: Basic usage statistics
- All data is anonymized and contains no personal information
- Opt-out capability available at any time
Legal Requirements
- Response to court orders
- Cooperation with law enforcement
- Protection of user rights and safety
- Prevention of criminal activities
Cookies and Similar Technologies
We use various technologies to improve your app experience and ensure security:
Device Identifiers
- Unique device identifier to prevent fraud
- Secure and persistent login
- Remember preferences and settings
- Cannot be linked to personal identity
Session Data
- Temporary information about usage session
- Performance and speed optimization
- Prevent repeated login requirements
- Automatically deleted when app is closed
Security Technologies
- Detect suspicious activities
- Prevent hacking attempts
- Encrypt transmitted data
- Continuous security monitoring
Preference Management
- You can disable some technologies
- Control analytical data sharing
- Privacy options in app settings
- Remove stored data when needed
Important Note About Cookies
Otelctrl is a mobile app that does not use traditional "cookies" used in websites. Instead, we use similar technologies suitable for mobile apps such as device identifiers and local storage to improve your experience and ensure security.
International Data Transfer
Applied Safeguards
- Adequacy decisions from European Commission
- Standard contractual clauses
- Privacy Shield certifications
- Approved data transfer agreements
Your Rights
- Right to know transfer destination
- Right to object to transfer
- Right to request copy of safeguards
- Right to file complaints with authorities
Our Servers in Hub Europe - Additional Protection
Important Feature: All Otelctrl app data is stored on servers located in Hub Europe, providing additional protection:
- Full GDPR Compliance: Hub Europe is within the European Union and applies the strongest data protection laws
- No Need for International Transfer: Your data stays within the European Union
- High Security Standards: European data centers are subject to strict security standards
- Strong Privacy Laws: The European Union is known for its strict privacy protection laws
- Strong encryption in transit and at rest
- Strict access controls and continuous security monitoring
App Store Compliance
We comply with all data privacy requirements of major app stores:
Apple App Store
- Full compliance with Apple's Data Privacy Policy
- App rated 4+ and suitable for family use
- Complete transparency in app privacy labels
- No selling of personal data to third parties
- Collection of only minimum necessary data
Google Play Store
- Compliance with Google Play User Data Policy
- App suitable for families and rated "Everyone 4+"
- Using app permissions only for declared purposes
- Transparency in collecting and using sensitive data
- Special protection for children's data under 13
Our Commitment to Industry Standards
The Otelctrl app is designed to be fully compliant with:
- GDPR: European General Data Protection Regulation
- KVKK: Turkish Personal Data Protection Law
- CCPA: California Consumer Privacy Act
- COPPA: Children's Online Privacy Protection Act
Contact and Complaints
We are here to help you with any inquiry or complaint related to your privacy and data protection:
Your Rights to File Complaints
If you are not satisfied with how we handle your data, you have the right to:
- Complain to Local Authorities: Turkish Personal Data Protection Authority (KVKK)
- Complain to European Authorities: If you are a resident of the European Union
- Resort to Courts: File a lawsuit according to applicable laws
Important Information: Filing a complaint with authorities does not prevent you from contacting us directly to resolve the issue amicably.
Policy Updates
We may update this policy from time to time to reflect changes in our services or applicable laws:
Notification Method
- Email notification
- In-app notification
- Website publication
- Update "last updated" date
Implementation Period
- Minor Updates: Immediate
- Major Updates: 30 days
- Legal Changes: As required by law
- Your Right to Object: During notification period
Update History
| Date |
Update Type |
Description |
| January 2025 |
Initial Creation |
First privacy policy release |