Last updated: June 17, 2025 | Effective from: June 17, 2025
Introduction
Welcome to Otelctrl
Otelctrl is a comprehensive solution for hotel and fleet management, designed to provide advanced services to businesses and tourism institutions. We are committed to protecting your privacy and maintaining the security of your personal data according to the highest international standards.
This policy explains how we collect, use, and protect your personal information when you use the Otelctrl application and our various services. We are committed to complete transparency in our data-related practices.
Our Commitment to International Laws
This privacy policy is compliant with:
- Turkish Personal Data Protection Law (KVKK)
- European General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Data protection laws in Middle Eastern countries
By continuing to use our application, you agree to the terms mentioned in this policy. If you have any questions, please contact us via the information provided at the end of this page.
Data We Collect
We collect different types of data to provide our services with the best possible quality. All collected data is subject to high security standards and is only used for the purposes specified in this policy.
| Data Type |
Examples |
Purpose of Collection |
Legal Basis |
| Basic Identity Data |
Full name, email address only |
Account creation and booking management |
Contractual necessity |
| Payment Data (indirect) |
Transaction IDs from Google Pay/Apple Pay only |
Payment confirmation and billing |
Contractual necessity |
| Usage Data |
App activity, preferences, booking history and room management |
Service improvement and booking management |
Legitimate interest |
| Technical Data |
IP address, browser type, operating system |
Security and technical maintenance |
Legitimate interest |
Your Data Protection Rights
Under applicable laws, you have the following rights regarding your personal data:
Right to Know
- Know what data we collect about you
- Know how we use this data
- Know who we share data with
- Know how long we retain data
Right to Access
- Get a copy of all your data
- Request details of data processing
- Know the source of data
- Get a comprehensive report of your activity
Right to Rectification
- Correct inaccurate data
- Update outdated data
- Complete incomplete data
- Request immediate correction of errors
Right to Erasure
- Request deletion of your personal data
- Withdraw previously given consent
- Object to unlawful processing
- Delete excessive or unnecessary data
How We Use Your Data
Account Management
Creating and managing user accounts, identity verification, and providing technical support
Booking Management
Processing bookings, calendar management, and sending confirmations and reminders
Payment Processing
Confirming financial transactions, generating invoices, and processing refunds
Analytics and Reports
Analyzing app usage, generating performance reports, and improving services
Notifications and Communication
Sending important updates, security notifications, and operational information
Security and Protection
Preventing fraud, monitoring suspicious activities, and protecting system security
Data Sharing with Third Parties
Important Basic Principle
We never sell, rent, or trade your personal data. Any data sharing occurs only in the specific cases listed below and according to the strongest protection safeguards.
Payment Processors
- Google Pay and Apple Pay for payments
- Full encryption of financial transactions
- No storage of card data
- Full compliance with PCI DSS standards
Cloud Service Providers
- Protected servers in Hub Europe
- Data encryption during transit and storage
- Secure and regular backups
- Continuous security monitoring
Analytics Tools
- Anonymized data only
- Analytics to improve performance
- No sharing of personal data
- Opt-out capability
Legal Requirements
- Response to court orders
- Cooperation with law enforcement
- Protecting users' rights and safety
- Preventing criminal activities
International Data Transfers
Applied Safeguards
- Adequacy decisions from European Commission
- Standard contractual clauses
- Privacy Shield certifications
- Approved data transfer agreements
Your Rights
- Right to know transfer destination
- Right to object to transfer
- Right to request copy of safeguards
- Right to file complaint with authorities
Our Servers in Hub Europe - Additional Protection
Important feature: All Otelctrl application data is stored on servers located in Hub Europe, providing additional protection:
- Full GDPR compliance: Hub Europe is within the European Union and applies the strongest data protection laws
- No need for international transfer: Your data stays within the European Union
- High security standards: European data centers are subject to strict security standards
- Strong privacy laws: The European Union is known for its strict privacy protection laws
- Strong encryption during transit and storage
- Strict access controls and continuous security monitoring
Contact and Complaints
We are here to help you with any inquiry or complaint related to your privacy and data protection:
Your Rights to File Complaints
If you are not satisfied with how we handle your data, you have the right to:
- Complain to local authorities: Turkish Personal Data Protection Authority (KVKK)
- Complain to European authorities: If you are a resident of the European Union
- Resort to courts: File a lawsuit according to applicable laws
Important information: Filing a complaint with authorities does not prevent you from contacting us directly to resolve the issue amicably.
Policy Updates
We may update this policy from time to time to reflect changes in our services or applicable laws:
Notification Method
- Email notification
- In-app notification
- Publication on website
- Update of "last updated" date
Implementation Timeline
- Minor updates: Immediate
- Material updates: 30 days
- Legal changes: As required by law
- Your right to object: During notice period
Update History
| Date |
Update Type |
Description |
| January 2025 |
Initial creation |
First privacy policy release |